Policies

Shipping

Hand holding an Electric Citrus can in front of a lifted pickup truck

Processing times

  • Orders are typically processed within 5 to 7 business days after payment is received.
  • Orders placed on weekends or holidays will be processed the following business day.

Shipping methods and rates

  • We ship using reliable carriers such as UPS, FedEx, and USPS.
  • Shipping rates are calculated at checkout and may vary depending on location and order size.
  • At times, we may offer flat-rate shipping or free shipping promotions. See the checkout page for details.

Delivery times

  • Standard delivery typically takes 5 to 7 business days depending on your location.
  • Delivery times are estimates and may vary due to weather, carrier delays, or high order volume.
  • We are not responsible for delays once the package has been transferred to the shipping carrier.

Tracking

Once your order ships, you'll receive a confirmation email with tracking information. Tracking may take up to 24 hours to update after shipment.

Damaged or lost packages

If your order arrives damaged or incorrect, please contact us within 7 days with photos of the issue. If your package is marked delivered by the carrier but not received, please contact the carrier directly.

While we are not responsible for lost or stolen packages, we will do our best to help resolve the situation.

International shipping

No international shipping at this time. We ship within the USA only.

Questions? dirtroadcowboys1@gmail.com

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